Updated on: 20.11.2025

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter "GTC") of Arnold Cordova, acting under “The Inner Circle Zone” (hereinafter “Seller”), apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter “Customer”) and the Seller regarding the goods presented in the Seller’s online shop. The inclusion of the Customer’s own terms is hereby rejected, unless expressly agreed otherwise.

1.2 These GTC also apply to contracts for the provision of digital content, unless otherwise regulated. Digital content within the meaning of these GTC refers to data created and provided in digital form.

1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

1.4 An entrepreneur within the meaning of these GTC is any natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

1.5 The subject matter of the contract may include either a one-time provision of digital content or the recurring provision of digital content (“subscription contract”), depending on the Seller’s description. In a subscription contract, the Seller undertakes to provide the Customer with the contracted digital content for the agreed contract term at the intervals agreed.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller but serve as an invitation for the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s shop. After placing the selected goods in the virtual shopping cart and completing the electronic checkout process, the Customer submits a legally binding contractual offer by clicking the button that concludes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days by:

sending the Customer a written order confirmation or a confirmation in text form (fax or e-mail), in which case the receipt of the confirmation by the Customer is decisive, or
delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive, or
requesting payment from the Customer after the order is placed.

If several of these alternatives occur, the contract is concluded at the moment the first alternative occurs. The period for accepting the offer begins on the day following the Customer’s submission of the offer and ends at the end of the fifth day thereafter. If the Seller does not accept the offer within this period, the offer is considered rejected and the Customer is no longer bound by their declaration of intent.

2.4 When submitting an offer via the online order form, the Seller stores the contract text after the contract is concluded and sends it to the Customer in text form (e.g. by e-mail, fax or letter). Beyond this, the Seller does not make the contract text accessible.

2.5 Before submitting a binding order, the Customer can identify possible input errors by carefully reviewing the information displayed on the screen. The browser’s zoom function can be used as an effective technical means to better detect errors. The Customer may correct entries using standard keyboard and mouse functions until clicking the button that concludes the ordering process.

2.6 Various languages are available for concluding the contract. The specific selections are displayed in the online shop.

2.7 Order processing and communication usually take place by e-mail and automated systems. The Customer must ensure that the e-mail address provided for order processing is correct and that Seller communications can be received at this address. If spam filters are used, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned for order processing can be delivered.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Detailed information on the right of withdrawal can be found in the Seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not residents of a Member State of the European Union and whose sole place of residence and delivery address at the time the contract is concluded is outside the European Union.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices. VAT does not apply because the Seller is exempt as a small business. Any additional delivery and shipping costs are listed separately in the product description.

4.2 For deliveries outside the European Union, additional costs may arise in individual cases that are beyond the Seller’s control and must be borne by the Customer. These include banking fees (e.g. transfer fees, exchange rate fees) or customs duties and taxes. Such fees may also arise when the payment originates from a country outside the EU, even if the delivery destination is within the EU.

4.3 The available payment methods are shown to the Customer in the Seller’s online shop.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery is made to the delivery address specified by the Customer within the Seller’s indicated delivery area, unless otherwise agreed. The delivery address provided in the checkout process is decisive.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer must bear the reasonable costs incurred as a result. This does not apply to the cost of the initial shipment if the Customer exercises their right of withdrawal. For return costs in the event of a valid withdrawal, the provisions in the Seller’s withdrawal policy apply.

5.3

If the Customer is an entrepreneur, the risk of accidental loss or deterioration of the goods passes to the Customer when the Seller hands the goods to the carrier, freight forwarder, or other person designated to perform shipment.
If the Customer is a consumer, the risk passes only upon receipt of the goods by the Customer or an authorized recipient.
Exception: The risk also passes to a consumer at the moment the Seller hands the item to the carrier if the Customer commissioned the carrier and the Seller did not previously name this carrier to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply, provided the Seller is not responsible and has concluded a proper covering transaction with a supplier. The Seller will make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the Customer will be informed immediately and any payments will be refunded.

5.5 Self-collection is not possible for logistical reasons.

5.6 Digital content is provided to the Customer as follows:

by download
by e-mail

6) Granting of Usage Rights for Digital Content

6.1 Unless otherwise stated in the Seller’s product description, the Seller grants the Customer a non-exclusive, unlimited right, both geographically and temporally, to use the provided content for private purposes only.

6.2 Passing the content on to third parties or making copies for third parties is not permitted unless the Seller has agreed to a transfer of the license to the third party.

6.3 If the contract concerns a one-time provision of digital content, the granting of rights takes effect only when the Customer has paid the agreed fee in full. The Seller may permit the Customer to use the content provisionally before payment. Such provisional permission does not transfer rights.

7) Contract Term and Termination for Subscription Contracts

7.1 Subscription contracts are concluded for a fixed term indicated in the product description and end automatically upon expiration.

7.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists when continuation of the contract until the end of the term or notice period is unreasonable for the terminating party considering all circumstances and the interests of both parties.

7.3 Cancellations may be submitted in writing, in text form (e.g. via e-mail), or electronically using the Seller’s cancellation mechanism (cancellation button) provided on the website.

8) Retention of Title

If the Seller performs in advance, the delivered goods remain the Seller’s property until full payment of the purchase price.

9) Liability for Defects (Warranty)

Unless otherwise stated, statutory warranty provisions apply. For contracts for the delivery of goods, the following deviations apply:

9.1 If the Customer is an entrepreneur:

the Seller may choose the type of subsequent performance;
for new goods, the limitation period for defect claims is one year from delivery;
for used goods, defect rights are excluded;
the limitation period does not restart following a replacement delivery.

9.2 These limitations do not apply:

for claims for damages or reimbursement of expenses;
if the Seller fraudulently conceals a defect;
for goods used in accordance with their usual purpose in a building and causing its defectiveness;
for obligations to provide updates for digital elements in goods.

9.3 For entrepreneurs, statutory limitation periods for recourse claims remain unaffected.

9.4 If the Customer is a consumer, they are asked to report any obvious transport damage to the carrier and the Seller. Failure to do so has no effect on legal or contractual defect claims.

10) Liability

The Seller is liable to the Customer for damages or reimbursement of expenses as follows:

10.1 The Seller is liable without limitation:

in cases of intent or gross negligence;
in cases of injury to life, body, or health caused intentionally or negligently;
under a guarantee, if agreed;
under mandatory liability provisions such as product liability law.

10.2 If the Seller negligently breaches a material contractual obligation, liability is limited to the foreseeable, contract-typical damage unless unlimited liability applies under the previous section. Material obligations are those essential to achieving the contract’s purpose and whose fulfilment the Customer may regularly rely upon.

10.3 Otherwise, the Seller’s liability is excluded.

10.4 These liability rules also apply to the Seller’s vicarious agents and legal representatives.

11) Redeeming Promotional Vouchers

11.1 Promotional vouchers issued free of charge for a limited period and not purchasable by Customers (“promotional vouchers”) may be redeemed only in the Seller’s online shop and only within the specified period.

11.2 Certain products may be excluded from the voucher promotion if stated on the voucher.

11.3 Promotional vouchers must be redeemed before the order is completed. Retroactive redemption is not possible.

11.4 Multiple promotional vouchers may be redeemed in one order.

11.5 The value of the goods must at least equal the voucher amount. Any remaining balance will not be refunded.

11.6 If the voucher does not cover the order amount, the difference may be paid using one of the available payment methods.

11.7 Voucher credit is not paid out in cash and does not earn interest.

11.8 The voucher is not refunded if the Customer returns goods purchased using the voucher within the legal withdrawal period.

11.9 The voucher is intended solely for the person named on it. Transfer to third parties is excluded. The Seller may, but is not obligated to, verify the entitlement of the voucher holder.

12) Applicable Law

The law of the Swiss Confederation applies to all legal relationships between the parties, excluding the provisions of international sales law. For consumers, this choice of law applies only insofar as it does not deprive them of protection granted by mandatory legal provisions of the country in which they normally reside.